Customer Solutions Manager
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Salary analysis
Compared with the selected benchmark ("Market Average: Customer Solutions Manager"), this listing's salary midpoint is about 395% higher. The offer sits above the benchmark range (€6,981–€9,773). The listed pay band (€40,000–€42,917) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Solutions Manager | €6,981/per month | €8,377/per month | €9,773/per month |
| From job ad (Manager) | €40,000/per month | €41,458/per month | €42,917/per month |
The Opportunity: We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF and Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies. This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint. We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you. Key Responsibilities"
Job Details
Responsibilities
- Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
- Actively develop and grow relationships across your customer’s business and technical organizations
- Educate, train, and support our clients to ensure optimum utilization of our product suite
- Act as the primary resolution function for any issues or questions raised by your customers
- Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
- Engage with Director and C-Level executives in support of their business needs
- Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
- Champion and advocate for customer requirements within Ookla (be their voice)
- Participate in customer requested meetings (onsite or via phone)
- Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
- Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products.
- Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows.
- Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes.
- Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs.
- Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification.
- Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.
Skills & Technologies
Education Level
No degree required
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