Operational Business Service Specialist

Cloud Protection provides Salesforce-focused security for Fortune 500 enterprises and government organizations, backed by decades of malware analysis and threat defense experience. The team is newly independent after being part of WithSecure, combining startup speed with cybersecurity depth. This role sits in Finance Operations as an Operational Business Service Specialist, owning order processing, invoicing, and customer/partner account management across core systems. The successful candidate will work independently on a range of cases from standard to complex, contribute to process improvements, and help build a newly independent company. The role reports to the Head of Finance and is based at the Helsinki office. The position carries an entrepreneurial component, starting close to the WithSecure Operational Business Services Team and gradually taking ownership of Cloud Protection processes. Key responsibilities include order and invoicing management, customer and partner onboarding, account and data maintenance, access and entitlement management, asset lifecycle support, cross-functional support, and process building and improvement. Requirements include 2–4 years of relevant experience (order management, invoicing, customer service, or similar), a background in Business Administration/IT or equivalent, hands-on Salesforce experience, and familiarity with billing/finance systems (e.g., Workday). English fluency is required; Finnish is not mandatory. Proficiency with MS Office, AI tools, data accuracy, multi-tasking, and clear communication are valued. The salary shown is the starting point for the role; final compensation depends on experience and the local market. The company offers a hybrid working model, a collaborative international environment, and opportunities for growth and learning.

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