Operations Analyst (Hardware Supply Chain)

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards. In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep—designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other. For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate. This role focuses on shaping how Bending Spoons runs the supply chain and logistics behind a hardware product. You’ll help build and improve global-scale operations across procurement, manufacturing, and distribution—based on the current footprint we have with Tractive. A few examples of your responsibilities Own end-to-end supply chain operations. Ensure products move reliably from manufacturers to warehouses and customers, coordinating freight forwarders and logistics providers, managing inventory across locations, and accounting for customs, tax, and financial implications. Plan demand and production. Turn sales forecasts, marketing plans, product launches, component lead times, and supplier constraints into production plans and inventory decisions—often months in advance and with imperfect information. Keep supply on track. Anticipate and resolve shortages, delays, and manufacturing issues, finding alternative suppliers or logistics solutions when needed and ensuring manufacturers have what they need to deliver. Manage external partners. Build strong relationships with manufacturers, suppliers, and logistics providers. Help build a blueprint for automated, data-driven supply chain operations. Shape a robust operational setup that stays dependable day to day, adapts when conditions change, and scales as we grow, handing repetitive work to systems. Stay close to operations on the ground. Travel roughly once a month to work directly with warehouse and operational teams, and occasionally visit manufacturing partners in Asia and Europe. What we look for Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter. Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar. Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent. Proficiency in English. You read, write, and speak proficiently in English. What we offer Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field. An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too. All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work. Competitive pay and access to company equity at a discount. Typical annual salary offers range from £47,660 to £68,579 in London and from €46,027 to €66,065 elsewhere in Europe. The lower end of these ranges applies to candidates with little or no relevant experience, while exceptionally experienced candidates may receive offers of up to £151,436 in London or €145,430 elsewhere in Europe. Candidates offered a permanent contract may choose to receive part of their compensation in discounted company equity. The selection process In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process. Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject. All applications go through our careers page, which is the only way to be considered. If you pass our screening, you’ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours. To learn more about what to expect throughout the selection process, you can find additional information here. We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times. We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form. Before you apply If you’ve applied before but didn’t receive an offer, we recommend waiting at least one year before applying again. Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment. To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage. If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.