Sales Support and After Sales Operations Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Helsinki, Finland"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€2,070–€5,000). The listed pay band (€219–€259) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 2664 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Helsinki, Finland | €2,070/per month | €2,872/per month | €5,000/per month |
| Pay in our data — not quoted in ad (Manager) | €219/per month | €239/per month | €259/per month |
Are you an outdoor enthusiast looking to drive sales and deliver a state-of-the-art customer experience? Rapala VMC Nordics is seeking a Sales Support and After Sales Operations Manager. This full-time, permanent role is based in Helsinki, Käpylä. You will oversee in-house sales, service & warranty operations and e-commerce consumer service teams at Rapala VMC Nordics and Baltics. The core of the role is to optimize and develop tools and processes in these areas, and to support teams with daily and long-term objectives. You will collaborate with internal and external stakeholders, including customers and logistics partners. The role offers an international environment, a casual and ambitious working culture, and a pathway for career development. Flexible working hours and remote work, competitive benefits and employee discounts are part of the package.
Job Details
Responsibilities
- Develop and lead state-of-the-art customer service operations for Nordic and Baltic B2B customers in fishing, winter sports, and outdoor business
- Create and run best-in-class consumer experience in ecommerce with fast responses and accurate answers
- Lead service & warranty team to fix issues quickly
- Collaborate with internal and external stakeholders to support proactive sales and customer satisfaction
- Provide a career development path and foster an international, family-like culture
- Offer flexible working hours and remote work, competitive benefits and employee discounts
Requirements
- Fluent English (written and spoken)
- Finnish and/or Scandinavian language skills are a definite asset
- Strong communication and interpersonal skills
- Proficient computer skills (Excel, Outlook, Teams)
- Experience with MS Navision and ticketing systems beneficial
Skills & Technologies
Benefits & Perks
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