Field Service Engineer

Field Service Engineer - Saint Louis/Midwest Area Full time US Remote - MO Job Title: Customer Support Engineer Location(s): Saint Louis, Missouri Overview A Customer Support Field Engineer (CSEs) helps Revvity customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. CSEs suggest and deliver services and support which includes direct installation, maintenance, and repair of Revvity instruments, validation services, IQ/OQ, and service agreements. Represents the face of Revvity to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions. Key Responsibilities Installation, Validation, IQOQ, Maintenance & Repair of critical diagnostic testing instrumentation. Install, maintain, verify performance and repair Revvity equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area. Drive toward zero service recalls for any reason. Significant regional travel is required. Provide on-time scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate, and all warranty services which apply to our products in the field. Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards. Demonstrate knowledge of and adherence to installation, warranty, and service agreement provisions to provide adequate billing information to the customer. Business Development Drive the sale of value-added options to customers, including new service contracts, service contract upgrades, and instrument add-ons to existing contracts. Encourage customers to purchase training, support, software, laboratory services products, and field-installed computer hardware upgrades. Assist and support local sales representatives to secure new instrument orders. Contribute to division profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables. Information/Asset Management Maintain up-to-date electronic and repair documentation for dispatch, inventory, and service support functions. Complete required reports on time to ensure the integrity of the service system. Be accountable for assigned company assets, which may include a company vehicle, tools, test equipment, telecommunication equipment, and personal service parts inventory. Manage inventory levels and maintain appropriate records. Continuous Skill Development Take an active role in developing technical and soft skills. Seek and attain higher-level certification through company-sponsored training and development initiatives, and maintain certification criteria associated with the CSE position. Basic Qualifications Associate’s degree or technical degree or military experience, with 4 plus years of experience in instrument installation, repairs, and maintenance; OR bachelor’s degree in life sciences, electronics, mechanics, biotechnology, or a STEM discipline and 2 plus years of experience in instrument installation, repairs, and maintenance. Valid driver’s license. The employee must safely operate a motor vehicle, as evidenced by a good driving record, frequently travel long distances, and travel overnight. Physical Requirements The employee will regularly walk, stand, sit, talk or hear; use hands or fingers to handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must be able to remain stationary more than 25% of the time. Frequently lift and/or move up to 25 pounds and occasionally lift or move weights up to 100 pounds. Required vision abilities include observing details at close range, distance vision, color vision, peripheral vision, depth perception, and adjusting focus. Ability to travel by air, vehicle and/or other means as business requires. Travel varies by territory requirements and/or customer base, up to but not limited to 40%. Preferred Qualifications Knowledge of laboratory safety practices as defined by the company and/or the customer’s site safety code. Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions. Ability to operate a personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals. Experience with Radioisotope Detection Systems (Beta and Gamma Counters). Electro-mechanical troubleshooting skills. The pay range for this full-time position is a salary 60,000.00 – 88,000.00 Annual USD. This range reflects the minimum and maximum target for a new hire in this position. The pay offered will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Base pay is only one part of the total compensation package. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. What do we offer? Benefits highlights include medical, dental, and vision insurance options; life and disability insurance; paid time off; parental benefits; compassionate care leave; 401k with company match; and an employee stock purchase plan.