Service Technician

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine. Summary: Responsible for repair, commissioning, and training of Normet Equipment in a safe and timely manner by performing the following duties. Duties and Responsibilities: Apply knowledge and abilities to perform technical repairs according to schedule. Diagnoses and troubleshoots mechanical problems with the appropriate equipment to determine most efficient course of action. Estimates repair costs and obtains authorization prior to beginning work for all repairs. Modification and/or repair of vehicle systems including chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics. Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits. Completes repairs in a timely manner. Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job. Act and interact professionally and effectively both within a small, dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors). Maintain Normets’ quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process. Finalizes repair order and completes service report in a timely manner. Coordinates with accounting Department to ensure prompt billing of all parts, service and travel time. Coordinates with Parts Department to obtain repair items, components and information as needed. Coordinates with Parts Department to complete necessary warranty paperwork. Coordinates with Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Service Cluster. Performs other related duties as assigned.