Call Dispatcher - HUS diagnostiikkakeskus - Helsinki, Finland

Are you a customer service professional and do you serve customers fluently in Finnish, Swedish, and English? Join our contact center as a call dispatcher! In HUS's Core Services, developing telephone services is seen as a key way to improve customer service and customer experience. In the centralized telephone service, operations are planned as larger unit-specific entities, and a customer service professional answers the calls. The basic work of a call dispatcher is genuine customer service. They direct calls to the appropriate units and advise on various questions. Currently, our team consists of 24 people. The work is carried out at the telephone service facilities in Kalasatama. We are looking for an experienced and change-positive customer service professional who is genuinely interested in telephone work. We hope you have experience in similar work. Genuine interaction and customer service orientation are essential, along with a quick work pace, good stress tolerance and resilience, overall management skills, and computer skills. In your daily work, you need to be fluent in Finnish, Swedish, and English. Please mention your language skills in your application. The employment is permanent and full-time. The work is daytime, with shifts scheduled between 7:30 a.m. and 4:00 p.m. on weekdays. Salary, shift and experience bonuses, long annual leave, and employment terms are determined according to HYVTES. The task-specific salary is €2,866.63/month. We are a well-known and respected healthcare provider. We offer you interesting work in a developing field. Success in the job is supported by professional colleagues, comprehensive orientation, and up-to-date work tools. We also offer employees benefits such as sports, culture, and commuting allowances, as well as subsidized workplace meals. If you want to join our knowledgeable and enthusiastic team, send your application as soon as possible, but no later than the end of the application period. We review applications and may start interviews during the application period. The work begins according to agreement. At HUS, you are part of the most impactful care. Eligibility requirements for the position Relevant experience. We require working in customer and patient areas to have vaccination protection according to the Infectious Diseases Act, and health status verification regarding tuberculosis for those working in healthcare units. Contact information For more information about the position, contact service secretary Niina Sarén until July 23, 2026, at niina.saren@hus.fi