Checkout, Customer Service and Cafe Supervisor - Biltema - Kokkola, Finland

Do you want to enter the retail sector and the fast-paced world of a department store in sales and customer service roles? Are you self-directed and full of positive energy and a will to develop into a retail professional? If you answer yes, here is your opportunity. We are looking for a checkout, customer service and cafe supervisor for a permanent employment contract for our new Kokkola department store. You will work at Biltema's Kokkola department store as a checkout, customer service and cafe supervisor and be responsible for the operation of the department store's checkouts and customer service point, checkout routines and the department store's cash traffic. In addition, you are responsible for the correct handling of complaints and returns and the orientation of new employees. Your duties in cafe operations include overall responsibility for the operation of Biltema Cafe, ensuring the smooth running of its daily operations and the orientation, training and ensuring the competence of the cafe staff. You are part of the department store's management team and are responsible in your turn for the operation of the entire department store, moving naturally in the customer interface. We expect from you: - Commercial education and/or work experience from retail or grocery trade. - Good interpersonal skills as well as interest and/or expertise in supervisory duties. - Interest and expertise in responsibility tasks are considered an advantage. - Ability to take responsibility and work independently. - Positive can-do spirit and flexibility. - Readiness to work in all department store shifts, including morning, evening and weekend shifts. - In addition to Finnish, English and Swedish language skills are considered an advantage. We offer you: - A responsible and versatile place in the positive pulse of an international department store chain - A cafe and store according to the Biltema concept and operating methods - A relaxed and encouraging working atmosphere with nice colleagues - An inspiring task where you can combine your interest in our wide range of products - Detailed training and guidance for the task The position is permanent and full-time, working time is on average 37.5 h/week. Start according to agreement. Salary according to agreement, and the starting salary is at least €2,500 / month. The final salary is determined based on your education and previous work experience and expertise. Evening and weekend bonuses according to the retail collective agreement are paid according to the hours worked. Are you excited? Send your application, CV and salary request through our recruitment system by August 16, 2026. We will start interviews during the application period and fill the position as soon as a suitable person is found. Please note that we only process applications received through the recruitment system. We will contact everyone who proceeds in the recruitment process personally. Credit information will be checked for the person selected for the position. Biltema is a family company whose success is based on employees who approach their work with passion and pride. We take action with all our heart and work together encouraging each other. In Finland, we employ over 500 enthusiastic people in our 24 department stores during the peak season. In 2025, we opened new department stores in Kouvola, Porvoo and Lohja, and in February 2026 Hämeenlinna also got its own department store. Our growth continues - the next Biltema department stores are coming to Oulu, Joensuu and Kokkola in the autumn of 2026.