Team Leader, Customer Success - Basware Oyj - Remote - Global

We’re seeking a passionate and results-driven Team Leader, Customer Success to guide and inspire our team of Customer Success Managers. In this role, you will act as both a leader and a hands-on Customer Success Manager, owning a defined portfolio of customers while ensuring your team delivers outstanding customer experience, drives retention, and builds long-term partnerships. Responsibilities include fostering a high-performing team culture, overseeing employee lifecycle management, supporting personal and professional growth, guiding strategic customer engagement, monitoring customer health metrics, identifying revenue growth opportunities, leading retention strategies, managing renewals, and driving AI adoption for scalability. You will manage a portfolio of strategic or high-value customers, acting as a trusted advisor and demonstrating best practices in stakeholder management, value-based conversations, and negotiations. The role requires close collaboration with a global Customer Success team focused on delivering high-quality customer experience and ensuring successful adoption of Basware solutions.