IT Service Management Lead

St1 is an energy transition company with the vision to be the leading producer and seller of CO₂-aware energy. Our Nordic operations include Finland, Sweden, Norway and the United Kingdom. The role of IT Service Management Lead is to own the strategy, design and rollout of a unified ITSM platform across St1's Nordic operations. This is a cultural and operational change programme rather than a purely technical implementation project. The successful candidate will act as the authority on ITSM processes across the organization, designing how incidents, changes and service requests are handled, ensuring those processes are documented, governed and followed, and driving continual service improvement through data and automation. You will influence cross-functional teams across multiple countries, align stakeholders, and drive adoption. Responsibilities include owning end-to-end ITSM, leading platform implementation from design to adoption, defining governance and processes, maintaining CMDB governance and data quality, and using metrics and user feedback to identify improvement opportunities. The role also involves promoting automation and AI-assisted service optimization and providing guidance and training to support organization-wide adoption. The position requires ITSM experience, strong communication and influencing skills, and the ability to operate across multiple teams and countries. Fluent English is required; Finnish or Swedish is an advantage. A relevant higher education degree (computer science, information systems, or equivalent) is also expected.