Strategic Customer Success Engineer - US
Strategic CSE role, remote US, strong JS/SQL, 10+ yrs in SaaS, $140k-$190k
Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com. Fingerprint is a globally dispersed, 100% remote company. Location Preference: Remote anywhere in the US. About The Role: We are seeking an experienced and dynamic Strategic Customer Success Engineer to join our team. In this role, you will be the technical point of contact for our enterprise customers, ensuring they receive maximum value from our products and services. Responsibilities: Technical Expertise, Customer Onboarding, Ongoing Support, Customer Advocacy, Product Adoption, Relationship Management, Reporting, Travel. Qualifications: 10+ years of experience in a customer success, professional services, or solutions engineering role; JavaScript; RESTful APIs; SQL; SDK languages; bonus with serverless/cloud; bachelor’s degree preferred; remote tools; pay transparency. We do not sponsor visas. Inclusive culture; notices for CA and EU residents. Beware recruiting impersonations.
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| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| senior roles | €10,224 per month | €12,050 per month | €13,876 per month |
| This offer | €11,667 per month | €13,750 per month | €15,833 per month |
- Technical Expertise
- Customer Onboarding
- Ongoing Support
- Customer Advocacy
- Product Adoption
- Relationship Management
- Reporting
- Travel
- 10+ years of experience in customer success or solutions engineering
- Strong JavaScript experience
- Experience with RESTful APIs
- SQL skills; PostgreSQL preferred
- Bachelor’s degree preferred
- Proficiency with macOS and remote-work tools
| Location | Active listings |
|---|---|
| Remote | 31 |
| Role type | Active listings |
|---|---|
| Enterprise Account Executive | 3 |
| Engineering Manager | 2 |
| Technical Product Manager | 2 |
| Site Reliability Engineer | 2 |
| Solutions Engineer | 1 |
| Enterprise Sales Director | 1 |
| Senior Software Engineer | 1 |
| Backend Engineer | 1 |
| Senior Backend Engineer | 1 |
| Strategic Customer Success Engineer | 1 |
| Data Scientist | 1 |
| Software Architect | 1 |
| Strategic Enterprise Account Executive | 1 |
| Field & Partner Marketing Director | 1 |
| Field Marketing | 1 |
| Sales Development Representative | 1 |
| Strategic Implementation Engineer | 1 |
| Marketing Manager | 1 |
| Commercial Account Executive | 1 |
| Brand & Creative Director | 1 |
| Data Warehouse Engineer | 1 |
| Customer Success Manager | 1 |
| Infrastructure Engineer | 1 |
| Field Marketing Manager | 1 |
| Android Engineer | 1 |
| Recruiter | 1 |
| Role level | Active listings |
|---|---|
| Senior | 15 |
| Executive | 5 |
| Manager | 5 |
| Mid-Level | 3 |
| Junior | 2 |
| Director | 1 |
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