Customer Reliability Engineer, Hypershield (remote) - Cisco - Remote - Global

The application window is expected to close on: 07/31/2026. The Customer Reliability Engineering team is the deep technical escalation tier for Cisco Hypershield on the Cisco Nexus N9300 Series Smart Switches. The team owns the hardest break/fix and reliability cases escalated by Cisco TAC, applying Site Reliability Engineering practices across the full stack: the data-center fabric and the on-premises Kubernetes controller that manages the security policy enforced on it. The work demands methodical diagnosis, composure under incident pressure, and the ability to operate at the seam between customer environments and engineering. The candidate should have deep networking expertise, troubleshooting skills, customer-facing experience, and a passion for reliability. Responsibilities include owning Hypershield cases, diagnosing failures, localizing faults, understanding customer architecture, reproducing failures, driving fixes, systemic improvements, and developing proactive customer health monitoring. Minimum qualifications include a Bachelor's + 8 years or Master's + 6 years of experience supporting enterprise customers, troubleshooting Cisco Nexus/NX-OS, and operating Linux and Kubernetes. Preferred qualifications include network troubleshooting tools, enterprise virtualization, Kubernetes proficiency, VXLAN EVPN fabric knowledge, network segmentation, and Cisco certifications. The role offers a salary range of $158,200 to $200,700, with benefits including health insurance, 401(k), paid time off, and stock options.