Technical Support Service Advisor

Technical Support Service Advisor ABOUT THE ROLE As a technical support service advisor, you will answer calls and may also handle contacts received by email and/or chat. Alongside technical support, an essential part of your work is providing high-quality customer service. We help business and consumer customers with their device and usage questions and problems. This is product support for a well-known international device manufacturer, and contacts concern devices, operating systems, device setup and settings, features, and warranty matters. In addition to product support, you will assess the customer’s situation for additional services and offer possible paid services. We provide comprehensive onboarding, and support is always available in the team! We also provide training during employment, and there are opportunities to progress and apply for other roles within the company. WHO WE ARE LOOKING FOR To succeed in the role, you need a positive attitude, genuine customer-service orientation and friendliness, care and diligence, and a hard-working approach. You are also a relaxed, good-humoured and flexible colleague. Excellent interaction and communication skills are important, as is the ability to solve problems independently and quickly. You are not put off by occasional busy periods and can receive feedback. A suitable qualification for the role, such as a vocational qualification in IT or a university of applied sciences degree, and previous work experience in the field are preferred. An interest in IT as a hobby is an advantage. We hope you are keen to learn new things and develop. We require fluent spoken and written Finnish and Swedish, both at native or near-native level, and good English skills. We are looking for a colleague who is ready to commit and grow with us! ABOUT THE EMPLOYMENT This is an ongoing, full-time position. The employment includes a six-month trial period. The training and onboarding period at the beginning of employment is paid working time. Average working hours are 37.5 per week. The fixed monthly salary is approximately €2,378, including the language supplement paid for English. Working hours are on weekdays between 9:00 and 17:00. Changes to the opening hours are possible if the client company’s service hours change. Work starts in November 2026, preferably in the first half of November; the exact start date will be confirmed according to the situation. ABOUT US Around 120 excellent customer service and technical support professionals work with us. We are a genuinely international workplace: we serve customers in five different languages, and our colleagues come from eight different countries. English is our internal company language. Our work community is open-minded, friendly and good-humoured—and we hope you are too! We look after our employees’ wellbeing through good occupational healthcare, ePassi benefits, training, shared events and activities. We are a stable employer, and people enjoy working with us for a long time. FURTHER INFORMATION AND HOW TO APPLY Interested? Great! Please apply as soon as possible. We will begin interviews during the application period, and the position will be filled as soon as a suitable person is found. Remember to include your CV and application. After submitting your application, you can log in to our recruitment portal and add any necessary documents or files (application, CV, etc.). Please note that we will consider and process only applications submitted through our recruitment portal that include an appropriate CV and application. Any further questions can be sent to our recruitment team at turku.hr@foundever.com.

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