Senior Professional Services Engineer - Japan - Gitlab - Remote - Global

As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and GitLab's product and engineering teams to drive customer success and share feedback that improves GitLab and how we deliver services. You'll manage multiple projects at once, mentor other Professional Services Engineers, and help streamline how we deliver consistent outcomes in a remote, largely asynchronous environment. Some examples of our projects: Designing and delivering GitLab installations and reference architectures using tools like Terraform and Ansible across major cloud providers Leading migrations to GitLab SaaS or self-managed GitLab, and turning customer feedback into actionable improvements for GitLab's product and engineering teams What you’ll do Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities. Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices. Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows. Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes. Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps. Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services. Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy. Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.