IT Customer Support Specialist
As of 2 September 2025 Vivicta, formerly Tietoevry Tech Services, now operates as a standalone company under our new brand. We’ve launched Vivicta, your Nordic transformation partner. Ready to join us? Apply via our short form or LinkedIn. Join our User Support department in Latvia and provide IT support for corporate customers in sectors like public services, utilities, retail, and logistics. Full training provided. Responsibilities include: high level customer satisfaction, first line support to Nordics via phone and ticketing, troubleshooting via knowledge base, maintaining knowledge, and managing backlog. Requirements include fluent Norwegian and English, IT interest, and prior IT Service Desk experience is a bonus. Benefits include international experience, GRIT values, hybrid work, and salary 1500–2000 EUR monthly gross plus benefits.
Job Details
Responsibilities
- Provide IT support for corporate customers
- First line support for Nordics via phone and ticketing systems
- Troubleshoot problems using knowledge base
- Maintain and develop knowledge
- Manage ticket backlog when needed
Requirements
- Fluent Norwegian language, as well as English
- Interest in IT field and eager to learn
- Previous work experience within IT Service Desk is advantageous
Skills & Technologies
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