Customer Success Specialist

The vacancy posting describes a Customer Success Specialist role based in Joensuu, Finland, with a hybrid work model (office-based majority, some remote). The job involves high‑volume, phone-based customer interactions, identifying customer needs and offering tailored solutions using Elisa services and products. There is a strong emphasis on sales activities within a customer‑facing role; success is measured by clear performance metrics. The position is full-time (37.5 h/week) with start targeted around 24 August 2026 or in September, and salary described as base pay per ICT TES (2357 €/month) plus incentive schemes with potential earnings from a few hundred to several thousand euros monthly. The work schedule is Monday to Friday 08:45–18:15, with Joensuu office location; possibility to work remotely later under shared rules. Training is provided, and extensive benefits are listed (device, transport, health, pension, etc.). Applicants are asked to submit a CV, cover letter, and short video greeting; recruitment process includes interviews and credit checks before employment. The text includes details about required languages (Finnish and English; Swedish is a plus), and mentions prior customer service experience and sales demonstrations as advantageous.