Client Manager

We are seeking a Client Relationship Manager for Turku’s employment and entrepreneurship services to lead and develop a new employer and entrepreneurship services unit. The City of Turku’s employment services are part of the vitality services. The employment services area is responsible for organizing public employment services, promoting employment in the city, and developing and coordinating related work with the city’s other functions. The area also provides services that promote international expertise and integration. It also provides services for starting entrepreneurs. As Client Relationship Manager for employer and entrepreneurship services, you will be responsible for launching the new unit, leading its services, and designing, introducing and continuously developing operating models. You will ensure that the needs of employers, entrepreneurs and jobseekers meet and that the services support the availability of skilled labour for the region’s needs. You will be responsible for the unit’s service capacity, cost-effectiveness and results, and lead the unit’s staff in a goal-oriented and inspiring manner. You will build consistent practices and service processes, develop new services, partnerships and operating models to meet the needs of employers, companies and entrepreneurs, and promote a culture of experimentation and innovation. You will monitor labour-market developments and use customer and labour-market information in service development. You will also be responsible for developing employer services, international recruitment services, and employer and business networks. You will work closely with employers, companies, business associations, educational institutions, municipalities, Business Turku, the wellbeing services county, authorities and other key partners. You will build effective cooperation networks, strengthen companies’ service experience and awareness of the services, and promote employment and the conditions for company growth. You will also be responsible for monitoring and achieving your unit’s objectives. We expect you to have: - Good knowledge of employment policy, the legislation concerning it, services and operations - Experience in direct management - A good understanding of the needs of jobseeker and employer customers and of promoting matching - A proactive, innovative and forward-looking approach - Business-oriented thinking and a good understanding of the business environment, conditions for growth and workforce needs - The ability to build cooperation networks and engage stakeholders in shared objectives We value: - Experience developing services, operating models or new service offerings - Experience leading services offered to employers and other business customers - Strong organizational, interpersonal and collaboration skills - Experience in network-based work and building partnerships A higher-education degree is required. The public-service position has a six-month probationary period. The selected candidate must provide a certificate concerning their health, based on a pre-employment health examination. The recruitment may also be used to fill fixed-term public-service positions. We offer the opportunity to help build a new employer and entrepreneurship services offering. In this role, you will be ideally placed to develop services and operating models that help companies find the skilled people they need and improve matching between employers and jobseekers. Employee benefits offered by the City of Turku include: - A wide range of training - A Föli commuter pass for discounted bus travel - A Tyky wristband for the City of Turku’s sports and cultural services To promote equality and non-discrimination, the City of Turku uses anonymous recruitment. In practice, during the first stage of the recruitment process, applicants should not include information such as age, mother tongue or gender in the open-ended application questions. Although some information is requested in the background details, it is not visible to the recruiting manager in the anonymous applicant report. The aim of anonymous recruitment is to focus attention on applicants’ professional skills and work experience. Work address: Yliopistonkatu 27 a, 20100 Turku. Applications should primarily be submitted electronically using the Apply for a job link. Written applications must be submitted before the application period closes to: Vitality Services Division, P.O. Box 355, 20101 Turku. Contact: Anne Lautsamo, Director of Employment Services, anne.lautsamo@turku.fi. Telephone hours: Monday 5 October, 9:00–10:30, and Thursday 9 October, 11:30–12:30. Interview dates: 26 October, 27 October and 2 November 2026.

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