Sr. Manager, Client Experience - Avery Dennison - Cincinnati, OH
Client Experience Manager
Job Description
The Sr. Manager, Client Experience will have direct responsibility for managing client specialists and/or delivery coordinators on the Client Experience team. The Client Experience team will function as the primary communication and coordination conduit between our clients and a variety of Vestcom internal groups. The goal of the Sr. Manager, Client Experience is to maintain the highest levels of service and ensure their immediate team is staffed, trained and organized to support assigned clients efficiently and effectively as possible. In addition, this position will be charged with implementing process improvements that will support the goals of better production support, service, and improved communication across the organization. Success in this position will be characterized by highly satisfied clients and team members.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 70 |
| Role type | Active listings |
|---|---|
| Label Machine Operator | 4 |
| Distribution Technician | 4 |
| Production Supervisor | 2 |
| Industrial Maintenance Technician | 2 |
| Batch Maker | 2 |
| Sales Executive | 2 |
| Digital Print Operator | 2 |
| Machine Operator | 2 |
| Procurement Manager | 1 |
| Production Worker | 1 |
| Mechanical Design Engineer | 1 |
| Workforce Support Manager | 1 |
| Sales Manager | 1 |
| Material Handler | 1 |
| Maintenance & Engineering | 1 |
| Senior Account Manager | 1 |
| IT Support | 1 |
| Maintenance Team Manager | 1 |
| Production Facility Manager | 1 |
| Product Development | 1 |
| Quality Control Tester | 1 |
| Quality Coordinator | 1 |
| EHS Executive | 1 |
| Production Lead | 1 |
| Automation Quality Tester | 1 |
| Junior Associate | 1 |
| HR Intern | 1 |
| Operations | 1 |
| Sales and Business Development Manager | 1 |
| Quality Engineer | 1 |
| Area Sales Manager | 1 |
| Finance Controller | 1 |
| Maintenance & Engineering Manager | 1 |
| Talent Acquisition Manager | 1 |
| Manager | 1 |
| Business Development Manager | 1 |
| Production Team Manager | 1 |
| Maintenance Technician | 1 |
| HR Business Partner | 1 |
| Demand and Inventory Planning | 1 |
| Customer Service | 1 |
| Territory Sales Manager | 1 |
| PPC Planner | 1 |
| Printer Maintenance Technician | 1 |
| Production Scheduler | 1 |
| Trainee Program | 1 |
| Supplier Quality Specialist | 1 |
| Technical Service | 1 |
| Innovation Manager | 1 |
| Technical Manager | 1 |
| Payroll Specialist | 1 |
| Data Solutions Specialist | 1 |
| Production Machine Operator | 1 |
| Tax Analyst | 1 |
| Shipper | 1 |
| Data Analyst | 1 |
| Supply Chain Manager | 1 |
| Customer Service Team Leader | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 69 |
| Manager | 1 |
Avery Dennison appears in 70 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Manage and oversee associates responsible for resolving all client facing situations, issues, and service level agreement orders.
- Oversee and ensure reviews, account planning, project management, issue coordination, and day-to-day client communication activities are correct and complete.
- Oversee implementation of processes, procedures, and tools to increase the effectiveness of the team.
- Provide coaching, mentoring, ongoing training, and career development to team members to raise skills and professionalism across the board.
- Serve as the primary escalation point person for client issue resolution, satisfaction maintenance, and internal operating or department teaming issues while ensuring full compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.
Requirements
- Bachelor’s Degree in business, marketing, or a similar field
Skills & Technologies
