Clinical Care Navigator

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required). This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. The shift for this opportunity is: Saturday night/Sunday morning - Wednesday night/Thursday morning; 11pm - 7:30am ET or the equivalent in your respective time zone. What you’ll be doing: Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team. Use effective written skills to complete professional documentation and to interact with members and providers through email. Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. Participate in staff meetings, case consultations, and trainings. Assist with onboarding and mentoring new team members. Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. What we expect from you: LCSW, LMFT, LPC, or licensed psychologist. Minimum of 2+ years of direct clinical care experience. Expertise in crisis assessment and safety planning. Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions. Fully engaged and free from interruptions for the duration of shift. Excellent listening, written and verbal communication skills. Acknowledge and embrace diversity and inclusion. Motivated to go above and beyond for members to provide a high-touch experience. Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. Able to multi-task and context switch! The target base range for this position is $33.33 - $38.93, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Hypergrowth meets impact What to expect working here: You will be held accountable to an exceptionally high bar and impact This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you You will create processes & products that have never existed before You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… You get to be surrounded by some of the brightest minds in the field  You get to learn and grow at an extremely accelerated pace You will experience transparency, integrity, & humility from leadership  You will be empowered to constantly challenge the status quo You get the space to experiment & innovate You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly You will become more resourceful and resilient You get to be part of a winning team that opens doors in the future Benefits provided by Spring Health: Your Total Health: Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents Competitive paid time off policies including vacation, sick leave and company holidays. Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.  You And Your family: 4-4.5 months of fully paid parental leave Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses Supporting you financially through: Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively. Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can thrive in: Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members. Up to $1,000 Professional Development Reimbursement per calendar year. $200 per year donation matching to support your favorite causes Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

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