Partner Operations Manager

# Partner Operations Manager -FIN/SWE/NOR > M-Files · Helsinki, Finland (Hybrid) · Full-time · Posted 2026-09-08 **Workplace:** hybrid **Department:** Sales & Services ## Description  **Who we are:** M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.  At M-Files, our **Guiding Principles** unite us across diverse cultures and personalities: 1. **Make It Happen** – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results. 2. **Help Others** – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together. 3. **Love Customers** – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed. To learn more about us we encourage you to visit our [company page](http://www.m-files.com/careers). **Summary of the role:** A **Partner Operations Manager** is a strategic and operational leader responsible for optimizing the performance of the Partner Sales Organization. This role bridges the gap between strategy and execution by streamlining processes, managing tools and data, and enabling the partner team to operate efficiently and effectively.  **What you will be doing/Responsibilities and Duties:**  - Partner with the Sales Executive responsible for delivering the partner revenue targets including forecast and QBR structure and cadence.   - Lead the design and execution of scalable partner processes and workflows.   - Develop and maintain AI forward and agentic systems, process and reporting.   - Manage CRM and Partner systems and ensure data integrity, accuracy, and usability, including compliance and audit readiness across partner-reported data.   - Support the development and execution of the partner program, partner business plan review, MDF management, partner agreements, and overall partner governance.   - Define and implement partner territory planning, quota setting, and compensation models.   - Partner with stakeholders in all aspects of the business both in home and partner only markets.   - Identify and implement process improvements to enhance partner and partner sales productivity.   - Collaborate with Deal Desk and Marketing Ops to streamline Lead to PO processes, including deal registration and conflict resolution.   - Provide insights and recommendations based on sales data and trends.   - Support partner recruitment, onboarding, scorecarding, and training of partners and partner sales team members as needed.   - Ensure alignment between GTM strategy and operational execution. ## Requirements **Who you are/Qualifications and Skills:** - Bachelor’s degree in Business, Finance, Marketing, or related field (MBA preferred) and/or applicable work experience listed below  - Demonstration of AI forward thinking and development  - 5+ years of experience in Sales Operations, Revenue Operations, or related roles. - Experience working in a fast-paced, cross-functional environment  - Strong understanding of software partner models, sales processes and GTM strategy  - Familiarity with CRM platforms (e.g., Salesforce) and sales enablement tools.  - Excellent analytical and problem-solving abilities - Strong communication and stakeholder management skills  - Proficiency in AI, Excel, SQL, and PowerBI  - Ability to manage multiple projects and priorities effectively  - Detail-oriented with a focus on data accuracy and process optimization  - Experience with forecasting, pipeline management, and performance metrics   **This role can be based in Finland, Sweden or Norway (relocation is NOT provided).** **Participation in our Recruitment Process:** 1.     Initial Screening w/People & Culture Team Member 2.     Hiring Manager (Vice President, GTM Operations)  3.     Internal Team Member(s) + Cross Functional Leadership 4.     Possible Final Interview w/Chief Revenue Officer _*Completed Recruitment Process Time Investment for Applicant: ~Approx. 3hrs_ ## Benefits ** What We Offer** - A dynamic, supportive, and international team culture where your ideas matter. - Clear career progression and personal development opportunities. - Access to world-class sales and marketing technology. - Competitive salary and uncapped commission structure. - Guaranteed commission structure during the onboarding phase to provide financial stability as you build pipeline and familiarize yourself with our sales process. - Flexible remote work, with opportunities to travel for team meetings and events. - The chance to make a real impact at a fast-growing, innovative company. **Does this sound exciting to you? **If this sounds exciting to you, apply soon, but the latest by **September 20th, 2026.** Note: Applications are reviewed on a rolling basis and the position will be filled as soon as we find the right candidate. We are not sponsoring relocation for this role and will only consider applicants **based in Finland/Sweden/Norway** **(Valid residency and work authorization required)** ## Apply [Apply at M-Files](https://apply.workable.com/m-files/j/76F66A4760/apply) --- Powered by [Workable](https://www.workable.com)

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