Remote - Global
Last seen September 13, 2026
Posted September 11, 2026 · 2 days ago
Est. expiry October 16, 2026
CX Tooling Engineer
At a glance
Remote, full-time CX tooling engineer supporting Zendesk + AI integrations at Spring Health.
Original job descriptionJob description
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
The text above is the employer's original job description, extracted as written. Other details on this page, like salary, responsibilities, and requirements, are interpreted from that text by our system, not values the employer explicitly confirmed, so treat them as our best interpretation rather than verified facts.
Skills & Technologies
Zendesk ConfigurationZendesk ArchitectureAmazon ConnectTray.aiAPIsWebhooksRESTDocumentationStakeholder Communication
How this salary compares
€7,596 - €8,319Est. take-home €4,701 - €5,054
15% above Mid-Level level roles
€7,596€7,958 median€9,583
Responsibilities
- Design, configure, test, and maintain Zendesk architecture and extensibility, including forms, fields, triggers, automations, service-level agreements, skills, queues, views, permissions, applications, routing logic, custom data structures, integrations, and workflow automation.
- Build and operate contact-center infrastructure using Zendesk Contact Center and Amazon Connect, including contact flows, queues, routing profiles, phone numbers, recording, voicemail, after-hours behavior, overflow, crisis routing, and escalation paths.
- Design, build, and maintain cross-system workflows in Tray.ai using APIs, webhooks, authentication, conditional logic, data transformation, document-processing services, and controlled system writeback.
Requirements
- 3+ years of experience administering, engineering, or operating customer experience, contact-center, workflow, automation, and integration platforms in a production environment.
- Hands-on experience with Zendesk configuration and architecture, including business rules, forms, fields, routing, permissions, applications, integrations, or comparable platform capabilities.
- Experience with an enterprise contact-center platform such as Amazon Connect, Zendesk Contact Center, Talkdesk, Genesys Cloud, Five9, Twilio Flex, or a comparable platform.
Spring Health · 36 open roles
Top locations: Remote - Global · 41 · Remote · 1 · Remote - APAC · 1+1 other locations
| Location | Active listings |
|---|---|
| Remote - Global | 41 |
| Remote | 1 |
| Remote - APAC | 1 |
| Remote - Europe | 1 |
| Role type | Active listings |
|---|---|
| Clinical Care Navigator | 5 |
| Strategic Customer Success Manager | 2 |
| Director | 2 |
| Specialty Care Navigator | 2 |
| Commercial Counsel | 1 |
| Implementation Manager | 1 |
| Operations Manager | 1 |
| Payroll Administrator | 1 |
| Program Manager | 1 |
| Application Security Engineer | 1 |
| Information Security | 1 |
| Clinical Manager | 1 |
| Director, CX Delivery | 1 |
| IT Systems Engineer | 1 |
| Substance Use Disorder Therapist | 1 |
| Clinical Quality Manager | 1 |
| Team Lead | 1 |
| Deputy Chief Medical Officer | 1 |
| CX Tooling Engineer | 1 |
| Revenue Cycle Lead | 1 |
| Clinical Instructional Designer | 1 |
| Medical Records Coordinator | 1 |
| Senior Program Manager | 1 |
| Payer Integration Manager | 1 |
| Customer Success | 1 |
| Care Support Coordinator | 1 |
| Vice President, Privacy Officer | 1 |
| Substance Use Disorder Peer Recovery Specialist | 1 |
| Clinical Research Scientist | 1 |
| Revenue Execution Lead | 1 |
| Clinical Trainer | 1 |
| Director, Downstream Product Marketing | 1 |
| AEO & GEO Lead | 1 |
| Account Executive | 1 |
| Vice President, Consultant Relations | 1 |
| Growth Marketing Director | 1 |
| Role level | Active listings |
|---|---|
| Senior | 14 |
| Mid-Level | 14 |
| Executive | 7 |
| Manager | 5 |
| Director | 3 |
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