Merchant Support Advisor - Shopify - Remote - Ireland
Job Description
This is where support becomes innovation. Shopify's Support Advisors build the future of AI-powered commerce by solving complex problems quickly, sharing knowledge, and leveraging AI tools. The role involves supporting merchants via chat, messaging, and phone, with a focus on technical troubleshooting, decision-making, and continuous documentation improvement. Candidates should have experience in technical support, decision-making, and AI tools, with excellent English communication skills. The role requires availability for morning shifts from 7am-11am GMT and working weekends.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 33 |
| Remote - EMEA | 1 |
| Role type | Active listings |
|---|---|
| Support Manager | 2 |
| Senior Accountant | 2 |
| Support Specialist | 2 |
| Product Partnerships Lead | 2 |
| Compensation Analyst | 1 |
| Executive Assistant | 1 |
| Software Engineer | 1 |
| Legal Counsel | 1 |
| Audio Visual Technician | 1 |
| Designer | 1 |
| Sales | 1 |
| Human Resources Specialist | 1 |
| Data and Engineering Internship | 1 |
| Product Management | 1 |
| Security Analyst | 1 |
| Financial Analyst | 1 |
| Lending Infrastructure Manager | 1 |
| Treasury Specialist | 1 |
| Sales Representative | 1 |
| Recovery Manager | 1 |
| Digital Producer | 1 |
| Product Principles | 1 |
| Marketing Lead | 1 |
| Product Partner Manager | 1 |
| Product Marketing Lead | 1 |
| Compliance Lead | 1 |
| Lead Marketer | 1 |
| Credit Risk | 1 |
| Researcher | 1 |
| Senior Manager, Account Security | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 28 |
| Senior | 2 |
Shopify appears in 34 indexed job postings in JobCrawls' Finland dataset since April 2024. In that historical index, the strongest location signals for this employer are Remote - Global and Remote - EMEA.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Support merchants via chat, messaging, and phone
- Collaborate with team members
- Navigate complex technical issues
- Leverage AI tools
- Refine help documentation
Requirements
- Experience in technical support
- Decision-making skills
- Experience with AI tools
- Excellent English communication
Skills & Technologies
Education Level
None required