Teamledare Back Office till Lowell

Summary: Do you want to develop people, operations and the future ways of working? Leadership at Lowell is a cornerstone and a prerequisite for the success of both our organization and our employees. We believe in leadership that creates engagement, development and results through clarity, trust and presence. If you enjoy inspiring and motivating others, leading toward common goals and visions, and developing people, improving ways of working, and contributing to the future Back Office, we have an exciting opportunity for you. At Lowell you will have the chance to lead a team of engaged and skilled advisors in an organization where quality, customer focus and development are central. The role involves overseeing back office operations including cases related to debt relief, insolvencies, estates, assets, securities and mortgages, ensuring correct handovers to authorities, and handling incoming/outgoing payments between customers and clients. The team currently consists of about 50 employees spread across five teams with broad expertise. As Team Leader you will have personnel and results responsibility for about 12 employees and report to Head of Back Office. You will play a key part in our continued development journey focusing on collaboration, knowledge sharing, efficiency and building a more resilient and flexible operation. We also work actively with AI, digitisation and automation to develop our ways of working and create more value for employees, customers and clients. Your assignment: lead and develop your team toward common goals; create an inspiring, inclusive and developmental work climate; communicate direction, goals and expectations clearly; ensure high quality, regulatory compliance and good customer experience; monitor results and support employee development; develop processes and routines for structure, efficiency and quality; drive change and improvements with the team; contribute to knowledge sharing and skills broadening to strengthen collaboration between teams and reduce vulnerability; explore how AI, automation and digital tools can add value; support the team in using and developing AI-based methods and solutions; together with other team leaders develop Back Office into a high-quality, efficient and industry-leading unit. Who you are: you have many years of experience from the debt collection industry and documented leadership experience. You are a confident and communicative leader who builds trust, has a genuine interest in people, enjoys coaching and developing staff, is clear in leadership, understands the link between quality, efficiency and customer value, has a strong customer focus, is results-oriented and can prioritise, structure and decide; you are curious about new technology and see opportunities with AI and digitisation; you thrive in change and are motivated to develop working methods for the future. We emphasise your personal qualities and ability to create engagement and results through others. Why Lowell: meaningful and developing work, opportunities to grow as a person and leader, a culture built on AI, innovation and continuous development, leadership development programs and flexible hybrid work. We offer competitive benefits and good development opportunities. Lowell is built on a strong value base: Pioneering, Ambition, Compassion, Excellence and Responsibility. Application: apply today as interviews are conducted on a rolling basis. Contact: Hanna Hillerdal, Head of Back Office, 072-648 61 09.

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