Praktik (Daily Banking)

This internship offers an opportunity to gain hands-on experience in daily banking within Nordea’s customer service teams. The role focuses on assisting customers with everyday banking needs, handling in-branch and phone interactions, and applying a sales-oriented approach to provide appropriate services. The internship starts in January and lasts at least 14 weeks, with a two-week onboarding that covers Nordea’s banking services and customer service scenarios. You will work from the office, with weekly team meetings and individual feedback sessions to support learning and growth. The program includes training sessions, lectures, and hands-on practice, and allows immediate customer contact with supportive supervision. The internship provides insight into tile management, mobile banking, payments, and opportunities to discuss investments or mortgage options with customers. You will help ensure customers have access to all applicable services and benefits, and upsell relevant services when gaps are identified. Nordea emphasizes a national network of hundreds of advisors. The company highlights its values Collaboration, Ownership, Passion, and Courage. The internship is designed to offer a clear learning path, strong team support, and meaningful exposure to customer interactions and banking processes.

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