Project Associate

The Opportunity: This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group. In this role, you will get to: Own the business: take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working. Structure, Analyze and Solve Problems: leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics. Lead projects: drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams. Act as a Subject Matter Expert (SME): Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions. What You’ll Need to Succeed: Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is mandatory; Direct experience managing relationships with external partners is a strong plus; Proven track record in managing complex projects with multiple stakeholders; Highly analytical and proficient with numbers; Excellent organization capabilities; Strong communication skills in English; Comfortable working with uncertainty; Be a team player; Proficient with Microsoft Office; SQL/Tableau will be useful. Please review our Hiring Process Guidelines before your interview. Discover more about working at Agoda. Equal Opportunity Employer. We encourage diversity and inclusion. We will keep your application on file for future vacancies.