Customer Advisor
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Salary analysis
Compared with the selected benchmark ("Market Average: Mid-Level Level"), this listing's salary midpoint is about 48% lower. The offer sits below the benchmark range (€1,400–€3,500). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 7 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Advisor | €1,400/per month | €2,174/per month | €3,500/per month |
| From job ad (Mid-Level) | €1,280/per month | €1,280/per month | €1,280/per month |
As a German-speaking customer advisor, you respond to customer inquiries for a German mobile operator in German, by phone and email. You discuss tariffs and invoices, and technical questions about mobile services, and handle complaints until a resolution is reached. You document each conversation and identify topics for escalation. In addition to base pay, there is a sales bonus with no cap. Five weeks of paid training precede the first calls. The company offers relocation support and a permanent contract with a six-month probation. Requires German (C1) and English (B1), customer service experience is a plus but not required, and applicants must be at least 18 with EU nationality and a valid passport/ID. Willingness to relocate to Bulgaria or already living there is required.
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