Forward Deployed Engineer

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts in the APJ region, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments. You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows. This is not a traditional consulting role centered on one-off delivery. Instead, you will use customer issues to create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions when field needs point to a broader solution. Your work will help reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments. Some examples of our projects include building a regulated-environment deployment accelerator for GitLab Duo Agent Platform, authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls, and identifying a geo-replication gap in a self-managed deployment. You will conduct deep technical discovery, lead architecture and delivery design, partner with customer stakeholders, design and build proofs and deployment patterns, architect self-managed and enterprise deployments, turn recurring field patterns into reusable assets, contribute code and design changes, and travel as needed for strategic customer engagements. You should have experience in software engineering, platform architecture, technical consulting, or similar customer-facing engineering roles, strong software fundamentals, experience with GitLab CI/CD, infrastructure as code, and knowledge of large language models and AI systems. You will work closely with teams across Customer Success, Solutions Architecture, Product, Support, and Engineering. Benefits include flexible paid time off, resource groups, equity, growth funds, parental leave, home office support, and more. GitLab is an equal opportunity employer and values diversity.

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