Palveluvastaava Turkuun - ONNI - Vantaa, Finland

Service Coordinator for home-based assistance and support services – Do you want to build growth and boldly take on new challenges? We are looking for a seasoned professional in interpersonal interaction – a determined and development-oriented Service Coordinator who is inspired by responsibility, boldly tackles new challenges, and wants to be part of growing our personal assistance services and other home-based support services. In this position, you will be responsible for personal assistance and support service accounts, the smooth coordination of services, and the goal-oriented promotion of regional growth. The work requires an active approach, solution-oriented thinking, and the ability to see opportunities in a changing operating environment. The role combines customer work, network cooperation, service development, and a sales-oriented approach. You will build long-term customer relationships, develop our services, and ensure that our customers receive high-quality, individual service tailored to their needs. Your Tasks As a Service Coordinator, you are responsible for the sale of personal assistance and support services in your area, new customer acquisition, account development, and the smooth implementation of services. You will actively build new partnerships with wellbeing services counties and other stakeholders, identify growth opportunities, and ensure a high-quality customer experience. Your work includes mapping customers' service needs, preparing service plans, coordinating services, and actively maintaining and developing accounts. Our Expectations - Suitable education (e.g., in social and health care or other education suitable for the position) - experience in customer work, sales, account development, or new customer acquisition - understanding of personal assistance or social services - an active, goal-oriented, and result-driven work approach and the courage to take on new challenges - ability to build and maintain long-term customer and partnership relationships - excellent interaction, negotiation, and networking skills - ability to manage your own work and handle multiple entities simultaneously - Class B driver's license and willingness to travel within your area of responsibility What Awaits You at Onni - versatile and responsible work in an agilely growing service production - opportunity to positively impact customers' daily lives - a competent, warm, and supportive work community - comprehensive orientation and opportunities to develop your skills and advance your career - salary according to the responsibilities of the position and your years of experience: €2,723.92–€3,220.52/month - flexible and independent work where you can genuinely influence the development of operations in your area - hybrid work, with the workplace being the Turku office We Offer You - Comprehensive orientation - Opportunity to develop through regular training and vocational qualification programs - Opportunity to work with a professional and motivated team and receive support from your own supervisor - Versatile Tradeka Group employee benefits - In addition to occupational health care, the Tradeka health fund (after probationary period, if working time is at least 10 h/week and duration is at least 6 months). Membership fee is 0.75% of salary, max €420/year. The health fund primarily reimburses: - 80% of doctor's fees as well as laboratory and radiological examinations at Terveystalo - 80% of physiotherapy and massage, up to €375 per year - 80% of psycho- and short-term therapy, up to €1,000 per year - 80% of Kela-reimbursable medicines prescribed by a doctor, deductible €70