Strategic Customer Success Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - Europe"), this listing's salary midpoint is about 95% lower. The offer sits below the benchmark range (€3,060–€14,526). The listed pay band (€347–€573) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 33 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Remote - Europe | €3,060/per month | €5,524/per month | €14,526/per month |
| This job's pay range — not quoted in ad (Manager) | €347/per month | €460/per month | €573/per month |
Reporting to the AVP of Customer Success and focusing on Spanish accounts in Europe - you are energetic, driven, and care deeply about the success of our customers. As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users. You will educate clients on a totally new way to create video content, and work closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company. You should have customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar in a B2B SaaS environment. You will manage a Book of Business with KPIs, risk, forecasting and opportunities. You will onboard new clients, build relationships in the first critical months, and coordinate regular client check-ins with senior stakeholders. Light video editing using the Synthesia platform. You will contribute to retention and growth of enterprise clients and ensure ROI and value are understood by clients. Fluency in Spanish and English is required. Based in Europe with remote work option. The Good Stuff includes a hybrid setting, competitive salary plus stock options, parental leave, 25 days annual leave, cycle-to-work scheme, regular socials and company retreats, private medical insurance, pension contributions, work-from-home setup, and strong career growth potential.
Job Details
Responsibilities
- Build relationships with clients and turn them into happy users
- Educate clients on new ways to create video content
- Collaborate with sales for cohesive onboarding
- Engage in business-level and technical conversations including with C-suite
- Onboard new clients and manage book of business with KPIs, risk and growth
- Coordinate regular client check-ins with senior stakeholders
- Light video editing using Synthesia platform
- Retain and grow enterprise clients
- Ensure ROI and value is understood by clients
- Fluent in Spanish and English
- Based in Europe with remote option
Skills & Technologies
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