Business Systems Analyst

Job Description: The Enterprise Service Management Centre of Excellence, operating under IT@IFS, is seeking a proactive, analytical and service-minded individual to join our team as a Business Systems Analyst.The Business Systems Analyst for the ESM CoE is responsible for supporting, analysing and improving a range of enterprise applications used across IFS. The role will work across supported applications within the ESM CoE remit, helping to ensure services remain stable, well-governed and aligned to business needs.This role sits at the intersection of business engagement, application support, service management and continuous improvement. The Business Systems Analyst will own incidents, requests, problems, changes and demand-related analysis, while also translating business needs into clear requirements, supporting releases and contributing to service transition activities.Together with global business process owners, platform specialists, engineers, administrators and vendors, we develop multidisciplinary and customer-driven solutions that support scalable, agile and reliable enterprise services for the future.