Credit Recovery Manager

Welcome to Intrum Portugal located in Parque das Nações where you will join the Operations Department. We are ready to welcome you into a dynamic team where you will have an initial integration plan and on-the-job training. As a Credit Recovery Manager, your main responsibilities will be: • Ensure the processing of debt processes of our client's customers • Define recovery strategies • Monitor portfolio performance Are you who we are looking for? Do you have completed 12th grade, as well as relevant experience in a call center or credit recovery? Do you have experience in the banking area or financial institutions? Do you have computer skills? Do you have a good ability to argue and negotiate? And do you consider yourself to stand out for your ability for active listening and empathy towards people? Do you work well in a team and are you oriented towards results and the customer? What do we offer? Permanent contract (effectiveness); Possibility of hybrid work after adaptation period; Health insurance; Birthday gift and day; Performance bonus; Additional wellness benefits such as quick massages and fruit in the office; Continuous journey program with the possibility of leaving earlier on Fridays; Process Phases: RH Interview Manager Interview