IT Support Engineer

Overview NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices. As many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands-on assistance and ensure minimal disruption to production operations. Responsibilities - Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications. - Diagnose and resolve hardware, software, operating system, and user-related issues. - Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms. - Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management. - Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements. - Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access. - Install, configure, maintain, and troubleshoot office and manufacturing printers. - Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print-quality troubleshooting, and integration with manufacturing processes. - Support barcode scanners and other production-floor peripherals used within manufacturing operations. - Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues. - Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities. - Document support activities and maintain compliance with operational, security, and regulatory requirements. Qualifications Required Experience & Skills - Experience providing end-user computing and desktop support within enterprise environments. - Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365. - Experience administering Active Directory user accounts and permissions. - Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems. - Understanding of LAN, WAN, and wireless networking concepts. - Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals. - Knowledge of IT asset management and hardware lifecycle processes. - Strong troubleshooting, customer service, and communication skills. - Ability to work independently while effectively managing multiple priorities. Preferred Qualifications - Experience supporting pharmaceutical, biotechnology, medical device, manufacturing, or other highly regulated environments. - Understanding of GMP regulations and controlled area working practices. - ITIL, CompTIA, Microsoft, or similar industry certifications. - Degree or diploma in Information Technology or a related field.