Data Center IT Technician

The role We’re looking for an L2 IT Technician in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters. You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve SLA performance. This role requires shift work (day & night), that will be compensated. Your responsibilities will include Solve hardware related issues with servers, involving in-depth advanced level troubleshooting Report to hardware problem management, execute workarounds and solutions Solve proactively L1/L2 tasks through ticket system Update new processes and documentation for IT hardware team Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics Improve support processes, documentation and training materials Basic level of network tasks, troubleshooting and support