Technical Support Engineer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Main responsibilities: - Installation and validation: Carrying out the installation, configuration, validation and commissioning of new Roche laboratory systems. - Maintenance: Performing planned and preventive maintenance of equipment in accordance with international standards and company regulations. - Diagnostics and repair: Prompt diagnosis of malfunctions (both on-site at the customer and using remote support tools) and carrying out repair work of any complexity. - Technical support: Providing professional consultations and training to laboratory personnel (laboratory doctors, biologists, client engineers) on the rules of operation and care of the equipment. - Modernization: Installing software updates and hardware modifications (upgrades) of systems. - Reporting and documentation: Timely and accurate maintenance of all service documentation, filling out certificates of completed work and reports in the corporate CRM system (in accordance with ISO standards and internal policies). - Spare parts management: Effective management of own spare parts warehouse. Candidate requirements: - Education: Higher technical education (biomedical engineering, electronics, radio engineering, metrology, IT or related specialties). - Work experience: From 2 years as a service engineer with medical or complex laboratory equipment. - Technical knowledge: Deep understanding of the principles of electronics, mechanics, optics and hydraulics. - IT skills: Confident PC user. Understanding of computer network principles (TCP/IP, LIS/HIS integration). - Languages: Ukrainian – fluent. English – not lower than Intermediate (B1). Mandatory requirement for reading technical documentation, passing manufacturer training and correspondence with global support. - Mobility: Possession of a category "B" driver's license and driving experience. - Readiness for business trips: The work is of a traveling nature, readiness for regular business trips across Ukraine. - Personal qualities: High customer orientation, excellent communication skills, responsibility, analytical mind, ability to work in multitasking mode and make decisions independently.