Senior Product Manager — Intelligent Service Management

Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI. Drive validation through prototyping and rapid experimentation. Shape self-service analytics experiences — configurable dashboards, portals, guided workflows. Collaborate with engineering, data, product marketing, UX, and go-to-market teams. Engage directly with enterprise customers and partners to shape direction. Experience in ITSM/ESM or service management software. Strong analytical mindset with background in analytics, BI, or data-driven products. Practical AI/ML exposure and a prototyping-first approach. Customer-facing product management experience in enterprise SaaS. Ability to communicate across C-level, sales, and engineering stakeholders. Familiarity with service management platforms and self-service design.

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