Specialty Care Navigator

What you’ll do: • Telephonic screening, brief intervention, and referral of members to a mood and/or anxiety specialty treatment provider. • Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals. • Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part of their care journey. • Employ motivational interviewing to assist members in engaging in care. • Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider. • Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs. • As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis. • Utilize written communication skills to interact with members and providers through email. • Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes. • Identify and problem-solve issues that serve as a barrier or disruption to care. • Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience. • Assisting other specialty care teams (SUD, Trauma, and Eating Disorders), as needed. • Participate in staff meetings, case consultations, and trainings. • Assist with onboarding and mentoring new team members. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. What success looks like: • Maintain high member satisfaction, as measured by survey responses. • Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate. • Triage and enroll members into appropriate LOC, based on presenting problems and goals. • Outreach members via phone and email to schedule triages. What you’ll bring: • Required mental health license: LCSW, LMFT, LPC. • Minimum of 2+ years of clinical care experience working with chronic and severe mood and anxiety disorders. • Experience with motivational interviewing, diagnostic assessment, and triage. • Knowledge of current best practices and evidence based treatments for mood and anxiety disorders, with a strong preference for experience and training in Dialectical Behavioral Therapy (DBT). • Excellent listening, written and verbal communication skills. • Acknowledge and embrace diversity and inclusion. • Experience working with diverse populations. • Motivated to go above and beyond for members to provide a high-touch experience. • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. • Able to multi-task and context switch! Bonus qualifications • DBT certifications • Bilingual The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits.