Reception Shift Supervisor

Are you looking to work in the heart of Lapland’s winter season? We have a position for you as Reception Shift Supervisor in the joint Scandic Rovaniemi City, Scandic Pohjanhovi and Scandic Polar team. The reception is the heart of the hotel, and as shift supervisor you ensure smooth operation in every shift, support and guide the reception team, ensure day-to-day flow, and act as a role model in creating customer experiences. The role requires strong operational mindset, people leadership, and sales-mindedness. Your responsibilities include taking care that each guest interaction also becomes an opportunity to add value and create a memorable experience. The winter season runs from October to the end of March. We are seeking a Reception Shift Supervisor for a fixed-term seasonal contract, 90h/3 weeks, with pay according to MaRaVa TES (15.60-16.93 €/h) plus allowances depending on prior experience. Scandic’s four values guide everything: Be Caring, Be You, Be a Pro, Be Bold. You are outgoing, proactive, and capable of handling demanding tasks, with creative problem-solving and an innovative mindset. You’re interested in how the hotel and restaurant departments create superior guest experiences and foster a positive work atmosphere. We expect you to have industry experience and training, supervisory experience, independent and responsible work attitude with the ability to make decisions in demanding situations, and a sales-oriented mindset. Proficient Finnish and English skills are required. We offer diverse tasks and a working environment in Lapland’s busy season, thorough onboarding, opportunities for personal development as a supervisor and to grow the team’s expertise, a supportive and friendly work community, a strong and functional support network and organization behind you, and staff benefits from StaffPoint and Scandic. Apply to join Scandic’s top winter team. If you enjoy working with people, like varied days, and want to help create unforgettable guest experiences during the winter season, we’d love to hear from you. Please send your application including your CV and the contact details of referees. The first interview stage may be a video interview; please keep an eye on your email. #stafflappi #työniloa