Customer Experience Specialist – Telia

We are seeking Barona to the Oulu service center for Telia customer care to engage in active sales, with goal-oriented performers and people eager to develop. Apply to tell us more about yourself! Job description: Do you want to quickly resolve situations and offer Telia consumer customers straightforward, human-centered service? Would you be a trusted point of contact for customers, finding solutions and bringing situations to a finish? In this role you will gain valuable experience in customer-service oriented sales across channels—by phone, chat, and email. As a sales negotiator you will sell remotely from the office various Telia consumer products and services to consumer customers—subscriptions, broadband, TV services, and security solutions. You will receive thorough onboarding and ongoing support in the work community to help you succeed. Who is sales for? For you who value goal-orientation and want to see results, you are a confident communicator, you want to grow and develop, you are proactive and you understand the importance of teamwork. Previous experience is not required—the attitude is what matters! What we offer? A stable and reliable employer, work in a continuously evolving operator field, comprehensive onboarding and ongoing support for development, competitive salary with base pay + commissions and possible bonuses (ICT sector collective agreement guarantees minimum wage PR 3 (2174 €)) with an average of 2500 €/month with commissions. Working hours: generally 30-37.5 h/week, 6-7.5 h/day. Shifts on weekdays 8–21 and occasionally Saturdays. When your skills are at a sufficient level, you can also work remotely about half of your working time. Start in September. A community where coaching, growth and good vibes are part of daily life. Does that sound good? Great, welcome to join our top team in the Oulu service center with 60 Barona people! Please submit your application quickly, as we invite applicants to interviews during the application period. The first interview round will be a short phone interview, after which recruiting supervisors interview those who proceed to the next stage via live or Teams interviews. If anything remains unclear, please contact Vilma Vartiainen, HR consultant, weekdays 13–15, at 040 715 1797 or vilma.vartiainen@barona.fi