Customer Service and Traffic Control Agent - Budbee Oy - Remote - Global

The role of customer service and traffic control agent at Instabee involves customer follow-up and operational coordination to ensure smooth deliveries from start to finish. The job includes communication with customers, online stores, and drivers via SMS, chat, email, and phone, handling inquiries of varying complexity, coordinating and following up on deliveries in real-time, and ensuring excellent service to enhance the company's reputation. The position requires experience in customer service or similar roles, good IT skills, and fluency in Norwegian and English, both written and spoken. The company offers opportunities for development, competitive pension and insurance schemes, and values diversity and inclusion. The work hours are Monday–Friday 08:00–22:30, Saturday 10:00–20:00, and Sunday 12:00–22:30, with full-time day and swing shifts.