Support Assistant

Craneworks Oy specializes in digital display solutions and their management, helping clients develop business, sales, marketing and communications by providing modern and user-friendly Digital Signage solutions. We implement customized end-to-end projects from design and project management to deployment, maintenance, and content creation. Our operation is built on a strong customer focus, technical expertise and a solution-oriented approach. We are recognized for flexible service and ability to tailor solutions to client needs. Our aim is to be the most innovative player in the Digital Signage field and a trusted partner for our customers. We are now hiring a Support Assistant for Craneworks in Espoo in a permanent full-time position. In this role you work at the interface of customer service and technical support. You will play a key role in ensuring customer requests and support needs progress smoothly and receive fast, high-quality handling. The job combines customer service, problem solving and close collaboration with various experts. Your day will involve answering calls and emails, receiving and handling support requests, ensuring follow-ups and routing items to the right people. You provide guidance to users in everyday situations and assess when issues can be resolved immediately or require specialist support. You also keep customers informed about the progress of their cases. You will work as part of a five-person support team with close collaboration and always available assistance. You will cooperate daily with the support team, project office and other experts. Your workstation is located at Espoon Mediakeskus and you will predominantly work on-site during weekdays between 8:00 and 18:00.