Account Manager

Account Manager | Mirakl Connect, Boston The Team You'll Join You'll be part of our US Account Management sales team led by Whitney Mayfield. The team consists of 1 Account Manager operating within a global sales team of 15 people, covering the US market for Mirakl Connect. You'll connect the best brands and sellers directly to the most powerful marketplace platforms helping them reach new audiences, accelerate multi-channel growth, and reduce the complexity of scaling operations. Your Impact Revenue Ownership, Retention & Expansion Own recurring revenue targets for your US portfolio — securing timely renewals, forecasting accurately, and managing churn risks proactively with mitigation plans. Identify and convert upsell and cross-sell opportunities, building clear business cases and driving deals to signature with confident negotiation. Grow GMV through channel and market activation, catalog improvements, and package tier upgrades. Adoption & Performance Optimization Serve as the primary strategic advisor for your assigned clients, tracking health metrics and delivering tailored recommendations on assortment, pricing, and promotions. Deliver performance insights and benchmarking to help clients understand their results and take action on growth opportunities. Troubleshoot operational issues in close collaboration with Support to maximize platform availability and client satisfaction. Cross-Functional Collaboration & Lifecycle Execution Partner with Sales, Product, RevOps, and marketplace/retailer teams on lifecycle campaigns, promotional initiatives, and strategic account planning. Capture recurring customer feedback and channel it internally to influence the product roadmap and improve client experience. Maintain accurate CRM documentation — renewal notes, upsell pipeline, and activity logs — to ensure full visibility across the business. What You'll Bring to the Role Experience: 3+ years of experience in account management, customer success, or commercial roles within SaaS, e-commerce, or marketplace environments Prove track record of owning renewal and expansion targets with consistent quota attainment Hands-on experience with marketplace or channel management platforms (e.g., Mirakl, Rithum/ChannelAdvisor, Amazon, Walmart Marketplace) is a strong plus Skills: Commercial acumen with strong deal execution, value-based storytelling, and confident negotiation skills Data fluency — able to interpret marketplace performance metrics and turn them into clear, actionable client recommendations Strong relationship management and communication skills, with the ability to engage and influence across multiple stakeholder levels Highly organized, capable of managing a large portfolio of accounts in a fast-paced, client-facing environment Collaborative by nature, with a structured approach to cross-functional problem-solving Tools Used Salesforce Microsoft Office Suite Google Suite Slack Trello Zendesk Jira Languages Fluent English (C2 level required) Perks & Benefits Health & Wellness Comprehensive Health, Dental & Vision Insurance from day one Life insurance and disability coverage included ClassPass membership — 10 monthly credits courtesy of Mirakl, plus discounted access to 40,000+ gyms & wellness Commuter Benefits Commuter benefit options for office-based employees, with a focus on sustainable transport Work-Life & Environment Hybrid work policy : 1 remote day per week Weekly Tuesday lunches in the Boston office Boston HQ at 100 Summer St. with free barista (8am–2:30pm), free gym access, collaboration spaces, private call booths & weekly yoga Time Off 25 days paid vacation per year (up to 80 hours rollover) Family 16 weeks fully paid parental leave for birthing parents; 8 weeks for non-birthing parents Our Hiring Process We warmly encourage you to apply to any of our roles, even if you think you're not an exact match. Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible. Introductory Call — A conversation with the recruiter to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role. Business Interview — Meet the hiring manager to discuss your experience, problem-solving approach, and impact. Values Interviews — Meet with team members from different functions to explore your alignment with our core values and ways of working. Final Decision & Offer — We consolidate feedback quickly and aim to share decisions without delay. If successful, we'll walk you through the offer details, benefits, and next steps. OTE Pay Range 93,750 — 118,750 USD. We welcome collaborators with their diverse perspectives and experiences to power us forward. We may use AI solutions in hiring; final decisions by humans. Apply for this position.