Telecom Production Support
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Helsinki, Finland"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€2,070–€5,000). The listed pay band (€221–€262) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 2907 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Helsinki, Finland | €2,070/per month | €2,895/per month | €5,000/per month |
| Pay in our data — not quoted in ad (Mid-Level) | €221/per month | €241/per month | €262/per month |
Join Infosys as a Telecom Production Support in Helsinki, working in Helsinki Finland. Grow an exciting career by joining Infosys. In this role, you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR. Your responsibilities include managing network packet broker infrastructure, supporting network monitoring, analyzing telecom signaling and traffic, managing network infrastructure, resolving incidents, and supporting 24x7 operations. The role requires proven experience in application support, incident and problem management, change management, and SLA/KPI management. Knowledge of networking, telecom signaling, OEM tools like NetScout and Cisco, and telecom service assurance platforms is essential. The position involves onsite work in Helsinki, Finland, with flexibility for 24x7 shifts.
Job Details
Responsibilities
- Proactive issue identification in production environment
- Manage network packet broker infrastructure
- Support network monitoring and traffic analysis
- Troubleshoot telecom signaling and traffic issues
- Manage network infrastructure and support incident resolution
- Participate in change management and operational procedures
Requirements
- Proven experience of application support and maintenance (tier 2 and tier 3)
- Incident management & problem management
- Change management and production deployments
- Batch job management & production
- Dashboarding, automation and simplification
- Application transition and steady state support
- SLA & KPI management
Skills & Technologies
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