Senior Associate

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Picture yourself as the hero who tackles challenges head-on and thrives on finding creative solutions. Join our team at Kyndryl as a HR Services Professional and play a pivotal role in supporting our employees, HR groups, and company management – making a real difference in their work lives. In our centralized HR function, you'll be at the forefront of providing direct support and guidance to our employees. You'll be the go-to person for resolving their issues and ensuring their needs are met promptly and efficiently. As an HR Services Professional, you will navigate through a diverse range of HR-related transactions. From new-hire onboarding to performance evaluations, benefits, and even employee departures, you'll handle it all with finesse, making each interaction a positive experience. You’ll have the opportunity to shine as you effectively relay information to our customers, empowering them with the knowledge they need on HR policies, payroll, and more. Your exceptional communication skills will make you the rockstar of the team, maximizing customer satisfaction and response accuracy. Join forces with our amazing team of HR professionals, and together, we'll create a supportive and collaborative environment. Information sharing is a key aspect of our team's success, and we encourage you to identify trends and share your valuable insights with management to continuously improve our services. As a trailblazer in your own right, you'll take ownership of complex cases and provide resolutions, ensuring each employee's query is addressed with utmost care and attention. Additionally, you'll serve as a mentor to junior colleagues, providing training and coaching to shape the next generation of HR Services superheroes. You'll be a champion of knowledge management and to be at the forefront of driving the latest HR processes and acting as a focal point for all knowledge in your area of expertise. Your dedication to keeping our knowledge base up-to-date will be invaluable to our team's success. At Kyndryl, your contributions matter. We value your insights and ideas, and you'll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let's revolutionize the way we deliver HR support. Your Future at Kyndryl Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience •1-3 years of experience in a Human Resources function •Ticket management experience •Proficient in Microsoft office such as Excel, Word and Power-point •Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams •Good problem-solving and analytical skills, sensitive to data and detail orientated Preferred Skills and Experience •Bachelor’s degree in Business/Human Resources •Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously