Customer Success Manager

Role overview: Alpaca Customer Success Manager for Japan will lead post-launch relationship management for enterprise clients, including onboarding and ongoing engagement to ensure renewal and expansion. Responsibilities include coordinating with product and engineering teams, supporting pre-sales conversations, and facilitating API integrations. The role emphasizes customer empathy, effective communication in Japanese and English, and a proactive approach to driving adoption of Alpaca features. This position requires native-level Japanese and business-level English, with experience in Japanese financial institutions such as brokerage, asset management, or banking. The candidate should have 4–6 years in customer success or account management, preferably with enterprise clients. The role is remote-friendly and requires strong collaboration across teams.