Technical Support and Service Advisor

Technical Support and Service Advisor in Oulu Would you like to solve practical technical challenges, help customers succeed and work with energy-efficient heating solutions? We are seeking a Technical Support and Service Advisor for NIBE Energy Systems Oy in Oulu. In this varied role, you will be our customers’ reliable technical partner and have a direct impact on the service experience they receive. You will help installers, dealers, service companies and end users with questions about products, servicing and spare parts. The work combines technical problem-solving, customer service and collaboration with different specialists. You will have a responsible and independent role at the Oulu office, supported by NIBE’s strong technical support and product management expertise. What will the role involve? You will help our customers both before they make a purchase decision and afterwards. You will mainly serve them by phone and email and find a practical solution for each situation. Your daily work includes: - Advising B2B and B2C customers on products and technical solutions - Providing technical support before a customer’s purchase decision and after a product has been commissioned - Handling service requests and resolving service situations - Advising on spare parts and finding suitable solutions - Managing warranty matters and other after-sales services - Close cooperation with NIBE’s service network, dealers and installers - Cooperation with colleagues in sales, product management and technical support Your goal is to ensure that customers receive a clear answer, a working solution and a professional service experience. An independent role with a strong team behind you You will work at the Oulu office, usually on weekdays from 8 a.m. to 4 p.m. The role requires regular presence at the office, as you will work alongside a local sales colleague and customers sometimes visit the office. You will be the only technical support specialist at the Oulu office, so the role gives you responsibility for a broad range of work. You will not be alone: you will be part of the national technical support phone rota and work closely with colleagues in the Helsinki region and other locations. Product management specialists will also support you. You will report to the technical support team leader. What are we looking for? You may already be an experienced technical support or service professional, or someone with a strong technical interest and a desire to develop in the role. What matters most is that you enjoy solving problems, treat customers professionally and want to find genuinely effective solutions for them. You will succeed in the role if you have: - Experience in technical customer service, technical support, service work or another customer-facing role - An interest in technical equipment and how it works - A customer-oriented and solution-focused approach - The ability to investigate technical problems systematically - Clear and professional communication - A responsible, proactive and independent approach to work - Good collaboration skills and readiness to work as part of a team based in different locations - Fluent spoken and written Finnish - The ability to work at the Oulu office every day Relevant technical education supports success in the role, but we value practical skills, technical curiosity and willingness to learn at least as much. English and Swedish are useful, but daily customer service is mainly in Finnish. What does NIBE offer you? We offer the opportunity to build a long-term expert career in energy-efficient heating solutions. You will join an international and financially solid group whose products and solutions make a tangible contribution to building a more sustainable future. We offer: - Permanent employment in an international and financially solid group - A varied, practical role involving energy-efficient technical solutions - A responsible and independent role at the Oulu office - Thorough onboarding in products, systems and ways of working - Ongoing training and opportunities to develop your technical skills - Support from an experienced technical support team and product management specialists - The opportunity to deepen your expertise in technical support, service advice and after-sales services Tell us about yourself Come and work towards a better tomorrow, with energy solutions that provide greener and more economical heat. For more information about the role, contact Compass HR Group consultant Vivi Stening, telephone 0500 773 755, vivi.stening@compasshrg.fi. Compass Human Resources Group has operated since 1982. We are an international organisation with offices in Finland, Denmark, Norway, Sweden and the United Kingdom. Our special expertise is executive search and recruitment.