Debt Collector

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Are you our new goal-oriented Collector with a sharp ability to drive results? As a market-leading credit management company, Intrum has broad expertise in debt collection services and does business in 20 countries in Europe. We have more than 9,000 experienced employees in our group. Our business is about helping others. Helping indebted individuals get out of difficult situations. Helping companies get paid so they can grow, hire and flourish. Which in turn is positive for the entire economy. You will become an essential part of this cycle with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title. Staying ahead is everyone's job. As a market leader, it is up to us to stay ahead. To shape the industry. To set new standards. And wherever in the world your Intrum career path takes you, whatever role you play, you will contribute to growth, innovation and impact that makes a real difference. The Role: This role reports to the Team Manager Portfolio Investments (PI) and is located in Gothenburg. We offer hybrid work, which means that you as an employee can work both from home and from the office. We believe that this flexibility creates good conditions for performing, collaborating and working efficiently in both virtual and physical environments. The Role – Collector Portfolio Investments: As a Collector within Portfolio Investments, you work with managing and developing cases in our acquired portfolios. The role involves a combination of administrative processing and customer dialogue, where the focus is on driving cases forward and finding sustainable solutions for both customers and the business. You work proactively and use both telephone and digital contact channels to reach and help customers. The role requires a structured way of working, good problem-solving ability and an interest in creating results through professional and business-like processing. You work mainly in our system Nova, where you manage, follow up and drive cases through the entire process. The role includes, among other things: Managing and following up on cases in our portfolios; Having active dialogue with customers via telephone and digital channels; Working structuredly with prioritization and follow-up of cases; Identifying and implementing appropriate measures to drive cases forward; Managing processes towards authorities, customers and other external parties; Collaborating closely with colleagues and other functions to ensure high quality and efficiency in delivery; Contributing to the development and improvement of working methods and processes. Your Qualifications: We are looking for someone who has experience in administrative work, customer contact or other relevant experience where structure, responsibility and problem solving have been important parts of the role. Experience from debt collection, customer service, bank, finance or similar business is a merit. You are a person who enjoys taking responsibility for your work and is driven to create results. At the same time, you have the ability to meet people in a professional and respectful manner. You work structuredly, have good analytical ability and feel comfortable handling several cases in parallel. To succeed in the role, we believe that you: Have good administrative ability and work carefully and structuredly; Enjoy customer contact via telephone and digital channels; Are solution-oriented and take your own initiatives; Have good collaboration skills and contribute to a positive team feeling; Have good system proficiency and find it easy to familiarize yourself with new working methods and processes; Are result-oriented and have the ability to prioritize in a changing everyday life; Express yourself fluently in Swedish and English, both spoken and written. Who are you: We at Intrum want to contribute to an inclusive and diverse working life. We accept our differences and know that this is a strength. We know that we are all a resource for society, regardless of age, disability, gender, religion, ethnicity or sexual orientation. Therefore, we encourage everyone to apply for jobs with us. Come as you are. You act according to our values. Our values are not words. They are everything. Behind our global expansion and large digital transformation lie four simple but powerful values: Ethics. Dedication. Solutions. Empathy. These are the values that drive our everyday life, no matter how large we become. Others may think they are small things. But for us, they are everything. If you are curious and have questions? You are welcome to contact Constantin Rosu, constantin.rosu@intrum.com if you have questions about the role. The last application date is August 15.