Agent Deployment Engineer

Agent Deployment Engineer - Spanish Speaking About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises to deploy AI agents that power personalized interactions across voice, chat, email, SMS, and other channels. We’re an in-office company with values that shape how we work: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle. About the Team We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring components, validating integrations, and ensuring agents perform reliably at scale. About the Role As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business. You’ll work with multiple teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. In this role, you will - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment. - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs. - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios. - Architect, build, and test integrations with customer systems, including building tools, APIs, and workflows for reliable deployments at scale. - Interface with senior technical stakeholders to define success criteria and drive technical delivery against timelines. - Diagnose, debug, and resolve probabilistic and technical failures through root-cause analysis. - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth. - Translate customer needs into internal documentation and run tight feedback loops with Engineering. - Partner with cross-functional teams to deliver best-in-class agent builds. Your background looks something like this - Have 5+ years of relevant experience in a technical customer-facing role. - Native or business-level fluency in English and Spanish is required. - Strong technical foundation: coding, APIs, and end-to-end integrations. - Experience delivering production-grade customer solutions and structured execution. - Ability to communicate with senior technical stakeholders and drive delivery. - Comfort in fast-moving, ambiguous environments. Even better if you have - Experience with LLMs / AI agents and enterprise SaaS integrations. - CS/Engineering/Math degree or equivalent experience. - Strong product instinct to write PRDs and contribute to roadmaps. Compensation $175K – $230K • Offers Equity Benefits We offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family-building benefits through Carrot - Monthly wellness/life balance stipend - Daily lunches and snacks in the office - Take what you need vacation policy (UK 25 days statutory leave) These benefits can vary by location and may change over time.