Diagnostic Coordinator

You will be at the forefront of BRP’s Service Strategy team, focusing on the troubleshooting and diagnostic of our products, and act as a key link between New Product Development teams and the Global Services organization. You'll work in an environment that fosters world-class professional development in a highly collaborative and international environment. You will be exposed and have access to our Powersport products to live the BRP customer experience YOU'LL HAVE THE OPPORTUNITY TO: - Analyze, structure and define potential problems through different sources and tools through a strong comprehension of our vehicles, network impact, criticality of the product problems and diagnostic tool. - Through leadership, coordinate the activities of different stakeholders to establish a rapid action plan to bring the best adaptive solutions of our dealer network with the right level of validation - Determine the communication required to share the resolution of identified issues - Mobilize and collaborate with the BUDS team to improve product quality and minimize report rate - Ensure all necessary information is gathered in alignment with BUDS team needs for analysis and investigation - Coordinate, update and build content to answer the needs of the network through blog post, quick tips and FPR YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES - Be passionate about finding and correcting electrical problems - Technical college diploma or Bachelor’s Degree in Electrical or Mechanical Engineering or relevant experience in serviceability or troubleshooting - Minimum 5 years of experience in diagnostics/electrical problem solving or a related field with a minimum of 3 years of product field repair - Read and understand wiring diagrams - Knowledge in the use of diagnostic tools and software : multimeter, OBD2 scanner - Good knowledge of vehicle technologies (automotive, powersport or off-highway), through professional or meaningful personal experience - Strong connection with BRP products and values - Demonstrate good judgment in identifying risks and escalating issues when required - Proactivity, positive attitude and forward thinking. Adaptable and fast learner ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let’s start with a strong foundation — You want it, we have it: - Annual bonus based on the company’s financial results - Generous paid time away - Pension plan - Collective saving opportunities - Industry leading healthcare fully paid by BRP What about some feel good perks: - Flexible work schedule - A summer schedule that varies by department and location - Holiday season shutdown - Educational resources - Discount on BRP products WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.