Technical Subject Matter Expert

About Billennium: Billennium is a global technology company with over 20 years of proven expertise in delivering innovative solutions that empower businesses worldwide. At Billennium, we don’t just build technology—we build careers. We foster a collaborative, inclusive, and growth-driven environment where creativity is encouraged, ideas are valued, and talent truly thrives. About the role: We are seeking a highly technical and hands-on professional to join our team as a Technical SME & Implementation Lead. In this role, you will serve as a critical bridge between high-level marketing architecture and operational execution, ensuring seamless alignment across systems and business goals. Working closely with Architects and cross-functional teams, you will take end-to-end ownership of the configuration, implementation, and optimization of our marketing technology ecosystem. This includes platforms related to Social Media, Paid Media signals, and Conversational Messaging. This is not a campaign management or content-focused role. Instead, you will focus on the technical backbone of our MarTech stack, including: API integrations and system connectivity Tracking infrastructure and data flow optimization Automation logic and workflow enablement Platform integrations across modern marketing technologies. Your expertise will play a key role in ensuring our teams fully leverage best-in-class capabilities of modern MarTech ecosystems, driving efficiency, scalability, and innovation. Key Responsibilities Technical Implementation, Configuration & Integration Own backend configuration of Sprinklr (Modern Care, Modern Research, Modern Marketing), including routing rules, AI-driven intent tagging, automation macros, and listening dashboards Design and maintain omni-channel messaging architecture across WhatsApp Business API, SMS, and Viber Build and optimize automated messaging flows, including failovers, keyword triggers, and real-time event-driven communication Configure integrations between LinkedIn Sales Navigator, Sprinklr, and CRM systems to enable seamless lead routing and identity resolution Manage APIs, webhooks, and data pipelines across platforms Implement and troubleshoot Server-Side Google Tag Manager, Meta Conversions API, and TikTok Events API. Requirement: Subject Matter Expertise & Strategic Foresight Act as the internal SME for Sprinklr, messaging platforms, and LinkedIn Sales Navigator Monitor product updates, roadmaps, and emerging capabilities Lead technical proof-of-concepts (PoCs) for new features (AI, automation, conversational commerce) Define cross-platform data orchestration and integration logic Ensure all implementations comply with data privacy regulations (GDPR, CCPA) and internal security standards Execution Enablement & Platform Governance Develop technical SOPs, configuration playbooks, and governance frameworks Standardize naming conventions, rule engines, and webhook structures Build system health dashboards to monitor delivery rates, API latency, and data integrity Act as Tier-3 technical support for platform issues, API failures, and integration breakdowns. Required Expertise Core Platforms 3+ years of hands-on experience with Sprinklr (Modern Care, Modern Marketing, Modern Research) Experience building messaging workflows in platforms such as Infobip Strong understanding of WhatsApp Business API, SMS failover logic, and conversational flows Experience integrating LinkedIn Sales Navigator with CRM and social platforms Data & Tracking Architecture Advanced expertise in Server-Side Google Tag Manager and data layer design Strong JavaScript skills for custom tracking implementations Hands-on experience with Meta Conversions API, Google Enhanced Conversions, and TikTok Events API Experience building data pipelines using APIs, webhooks, and CRM integrations (e.g., Salesforce, Microsoft Dynamics) Privacy, QA & AI Knowledge of GDPR/CCPA and consent management platforms (e.g., OneTrust, Cookiebot) Experience with debugging tools (Charles Proxy, OmniBug, Fiddler, pixel helpers) Familiarity with AI-driven marketing tools (e.g., conversational AI, intent classification, automation) Professional Profile 5–8+ years in Technical Marketing Operations, MarTech Implementation, or Solutions Engineering Strong “doer” mindset—hands-on configuration, problem-solving, and system optimization Ability to translate architectural designs into working implementations Comfortable collaborating across technical and non-technical teams Perks and Benefits: Career growth – access professional development through partnerships with Microsoft, AWS, Snowflake, Salesforce, and more. Project diversity – opportunity to work with global clients across sectors and technologies. Flexibility – adaptable working hours and remote/hybrid work options. Engaging community – participate in team-building events, hackathons, and CSR initiatives. Team-building traditions – including our annual company event.