Japanese Language Expert

Role overview: The role focuses on expert Japanese language support, translation and interpretation for IT service management and incident handling, with a strong emphasis on communication with stakeholders in Japan and India. The candidate will maintain and optimize IT infrastructure, collaborate with cross‑functional teams, and ensure solutions are delivered on time and meet client expectations. The role includes establishing quality management through tracking milestones, KPIs, and risk mitigation, and engaging in change management and service preparation. The position requires JLPT levels N1/N2/N3 certification and a minimum 5–7 years of IT infrastructure management experience, with proven ITIL project delivery experience and ability to articulate technical information to non‑technical audiences. The environment is hybrid-friendly and offers growth toward architect or distinguished engineer roles, with opportunities for certifications and ongoing learning. The successful candidate should be growth‑minded, customer‑focused, and collaborative, with experience working in multicultural teams or with Japanese clients preferred.